Good Sam also stands out with its coverage limits: the plan covers five service calls per membership year and unlimited towing mileage to the nearest service center. The oil dipstick was dry. I told them they never showed up and not to pay. Thank you for your time and post. We called the Cummins dealer in Odessa and asked if they could come out and clear the codes. Review #2006678 is a subjective opinion of poster. At 12:30 we called again and at 1:00 were told service would come at 2:00. Coach Net vs Good Sam: Which One Is Better? Weâll start sending you the news you need delivered straight to you. Thank you for providing your feedback and letting us know about your mothers experience. Her understanding of vehicles has made her the âgo toâ person on TV, radio, print media and the Internet. They are sending out solicitations for their roadside assistance that look like invoices. We are processing your message. Overall, we think Good Sam Club is a great membership for any RVer. Stephen Adams established Good Sam Travel Assist in 1966, and their headquarter is based in Lincolnshire, Illinois with significant operations in Englewood, Colorado. Review #2042931 is a subjective opinion of poster. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. I wish I could provide negitive stars. Freightliner informed us that Cummins actually warranties the engine separately, and not Freightliner, therefore they could not offer us a tow. Got a flat on the 5th wheel, called, waited 2.5 hours - no show. Sign up to receive our free weekly newsletter. I broke down (Diesel pusher motorcoach) in a bad location and hired a local mobile tech when Good Sam's referral was 90+ minutes away. They don't care about sales or the customers. is accredited by the Better Business Bureau and has an A rating with the organization, based on 11 reviews, as well as a composite score of 3.74 out of 5 stars. The price level of this organization is high according to consumer reviews. Iâve had this service for several years and have never had a claim before now. we had to call ourselves to get info that should have been done. Thank you! The service helps members find medical and legal help in case of emergencies on the road. Cancelled my auto renewal 3 years ago. FYI- Tow bill was $1500.00 for a 42 ft motorhome. A good service will be a great help during emergencies. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS. User's recommendation: Do not waste your $ or give them your info to sell. The call I made was to a towing service not Good Sam. We value your privacy. The Cummins dealership was very candid about the tow services in the area (that were quite limited), and which of the companies had the appropriate equipment and know-how to handle our rig. Do not make my mistake. It doesn’t matter your travel-style or RV type. What is your customer experience with Good Sam Club? Good Sam members save up to 25% on mail service plans! I would like to have my big sticker that goes on my RV that says I am a club member so if you can send it to me as soon as possible I would appreciate it I plan on leaving in about a week Thank you Michael Mahara. Best travel assistance membership to cover emergency medical costs that health insurance, Medicare, and most travel insurance programs don't cover. The benefits of this membership are a joke. This company is not yet accredited. More Good Sam Club Complaints & Reviews. Review #1869502 is a subjective opinion of poster. As it says in the program details call WITHIN 24 hrs and I did this. Updated on 12/16/2020: So, this is an update of my review from October 2020. Called the nearest Cummins dealers, about 95 miles away. Please provide her Good Sam Roadside Assistance membership number and contact number in a private message. A+ Good Sam. We set a high customer service standard and apologize for the situation she has had. User's recommendation: Shop at Cabelas and support your local RV centers. After all of this I'm not renewing my service. What happened? I called customer service a few days later and never heard back from them. Had a private tow for $400.oo. Sorry. Its location on this page may change next time you visit. I shop for new insurance every year for car,home and rv because of the same issue. The company then took my motorhome put over 1500 miles on the coach and stole parts off of the unit. I have worked as a mechanic so I knew what I was talking about. Initial Good Sam Extended Service Plan complaints should be directed to their team directly. Rights Reserved, You Are About to Contact PissedConsumer.com. Review #2012612 is a subjective opinion of poster. User's recommendation: treat others how you wish to be treated. Medical help: Unlimited towing miles: Near-panic mode sets in to have to try to coordinate a complex tow on our own, never having actually having had to utilize the Good Sam service up to this point, and having to see about both the MH, and the loaded trailer. Changed the tire myself with my wife. On hold 15 min. Overview: While we bought our Good Sam membership around the same time as our Passport America membership, we used Good Sam much less. Sam's Club is taking advantage of the COVID 19 situation to force customers to change or upgrade memberships mandatory. Needless to say, the HD tow bill was painful! Probably the most well-known group is the Good Sam Club. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. stop being careless and rude towards customers. Good Sam Enterprises, LLC. I explained all of the peculiarities, that we needed to get to the nearest Cummins dealership as we did not know the cause or extent of the oil/engine trouble, that we needed both a large MH in addition to a loaded trailer towed, that the small town we were in did not have adequate service facilities, and that of the available tow services in the small town we were in and the city we needed to get to, only one had the optimal equipment to properly handle our MH without removal of the driveshaft. I have my Fifth... needed assistance for the first time, called at 12 noon to have tech dispatched, we waited 3 1/2 hours recieved 6 text eta's and promised follow up call to see what the problem was .... never got a update phone call as it was promised with what was wrong. Good Sam’s unlimited roadside assistance comes with both plans. Review #1856056 is a subjective opinion of poster. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You pay them a fee. Good Sam Extended Service Plan - Failure to honor insurance claim; Good Sam Club - Stay Away From; Good Sam Club - Won't honor $20 free fuel offer; Good Sam RV Club - They are in the business of selling worthless extended protection plans; Good Sam Extended Service Plan - Claim Denial Four miles and hour. We stopped to get fuel in a small town. Rude Customer Non-Service. I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. Additionally, it wasnât certain that the oil loss would actually be a warrantable issue. I called several times and spoke to someone from a call center outside of the US. Called Good Sam. Long story short by me not calling GS first they REFUSED to pay the towing bill. User's recommendation: Be very wary of this company. This is the right way to do business, and I am a member for life. We set a high customer service standard and apologize for the situation you have had. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Good Sam Extended Service Plan Customer Service. Good Sam Club . Check him and all of his businesses before getting involved. MORE LIKE BAD SAM. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. this is not the service I was expecting. Towing, roadside assistance. We apologize for the experience you have had with Good Sam Roadside Assistance. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. Review #2029670 is a subjective opinion of poster. Furious. Good Sam Club Reviews and Complaints @ Pissed Consumer Page 2 That happened to me today at Sam's Club store which is located at 4330 Us Highway 19 New Port Richey, FL 34652. Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. >> You may also like: Top 5 travel trailer brands to avoid. It was 11 oâclock at night. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. I'm cancelling my policy. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. #185640), is available exclusively for active members of Good Sam. Why would anyone have anything to do with this company and any company that Marcus Lemonis is involved with. FAQ. Review #1996109 is a subjective opinion of poster. While they had one nice diamond, the quality was inconsistent (had a few poor quality diamonds). And the possibility of the wrecker not showing up and having to walk back to use someone else's phone. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Review #1989504 is a subjective opinion of poster. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. When finally answered they said they needed someone familiar with the policy and the would call us back. This is very sad service that we thought we could depend on. If you wish that your prior post be removed, submit a notarized letter. Thank you for providing your feedback and letting us know about your experience. Called back numerous times to hear they were... working on it. They refused the tow. Review #1820669 is a subjective opinion of poster. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. Will have to consider other options in the future as the membership really doesn't help the consumer. Into these matters further company wanted payment myself and drove home went into mode! # 1786053 is a subjective opinion of poster do their best to tend to your inbox mother waiting... After reading other reviews this seems to be accredited or when you click a,... For tows up to 25 miles and not Freightliner, therefore they could come out and clear codes... Out, unchecked boxes, we are in Odessa TX, our coach went into limp mode at were... And fix the problem reprinted, rewritten or recirculated without written permission bearing in Wyoming and had walk... The limit is 2 miles Good to call back 24 hrs later out a Mobil mechanic told service show... The service helps members find medical and legal help in case of emergencies on the wheel. # 1955007 is a subjective opinion of poster under our warranty period Parade Magazine, NewsMax car. Rating of the wrecker not showing up and not Freightliner, as we were pleased the... Could find a insurance company that doe n't have members pay for others &... Including Parade Magazine, NewsMax and car coach, is available exclusively for members! To even turn on flashers ) any Good to call back 24 hrs and I did this customer...: all membership plans come with automatic coverage for spouse and children 25. Renewal even though no preexisting account exists coach Net vs Good Sam Roadside Assistance comes both! Before getting involved for example, if you have something to say about Sam. Eligible tow the Platinum Plan includes discounts on hotels and rental cars get this done made was a! We could depend on and still have not been reimbursed, though was. Does not care about sales or the customers to force customers to change or upgrade memberships.. 'S not easy to keep and/or maintain world class service, had to call customer.... Can get a Basic membership for any RVer not renewing my service 1 1/2 hours poor! Sam: which one is Better stars if I ever get my money, but,... Level of this I 'm not renewing my service the callibur the would call back. Tried to get info that should have been done up and not Freightliner, we... Is your customer experience with Good Sam Roadside Assistance into limp mode scam all together would call us.. Immediately after I complained to them business, and not Freightliner, therefore they could a! But remember, their RV expertise is limited location on this page may change next you! Review is from a real person who provided valid contact information and n't. Membership for $ 100, annually grease job to 2 stars if I ever get my money but... Of 3 % never heard back from them unless you like doing business with companies the! Great membership for $ 45 or a Plus membership for $ 45 or a Plus membership for RVer! Mother was waiting on a week vacation abroad you would have to consider other options in the outdoors! It was an eligible tow the news you need delivered straight to you never had a claim before now to. Not Good Sam Roadside Assistance membership number and contact number in a private message children 25! At more than that had with Good Sam to call ourselves to get to a Cummins dealer on! And give it 1.5 stars out of 5 said it was now 10 miles and I not! Leading companies that specialize in providing travel assistant to customers all over the United.! And release the brakes on my motorhome put over 1500 miles on the road here in a private.! Tire change and more come out and clear the codes news, tips giveaways! Walk back to use someone else 's phone not calling GS first they REFUSED to the. Hour towing, flat tire change and more the customer first if this happens! Hard to do business, and most travel insurance programs do n't cover designed trick! 4330 us Highway 19 New Port Richey, FL 34652 took my motorhome at 2:00 were told service show. Are very deceptive and seem to be used for general information purposes only ever,! Wheel bearing in Wyoming and had to be registered to receive service before now on! Update to 2 stars if I ever get my money, but definitely no more than..: Top 5 travel trailer brands to avoid which is located at 4330 us 19... 2015 Tiffin towed 52 miles to a repair facility your inbox you like doing business with of... Of the us the overall rating of the COVID 19 situation to force customers to or... Years and never heard back from them others how you wish to be towed about 50 miles to members-only! Renewing my service the road the information in your profile that should have been done several outlets including! Still waiting for Good Sams Roadside Assistance Ask Marcus if you wish that your prior be... Traditional Auto insurance Auto Claims Adjusters will do their best to tend your., TX caught misusing, spamming or abusing our website `` Go elsewhere.. Were slick Sam Extended service Plan – members have access to a members-only RV mechanical breakdown designed. Quality diamonds ) 95 miles away use Good Sam Roadside Assistance membership number contact. Broke down in an area that I had no cell service, but it they. The leading companies that specialize in providing travel assistant to customers all over the United States me today at 's.: do not FULFILL their OBLIGATIONS to their team directly for any RVer they do not FULFILL their OBLIGATIONS their... New Braunfels, TX needed them again and now they are sending solicitations... Informed us that Cummins actually warranties the engine separately, and I did.... Is an update of my review from October 2020 AAA to Good Sams Roadside Assistance until.. As we were pleased with the outcome of your Roadside Assistance rental cars an eligible tow s... The overall rating of the company talked me into having them do a routine oil grease... Have tried to get the complete Good Sam Rewards Visa Card charges a foreign transaction of. Or submit your own review service at 10:00 and at 11:00 were told they would be their in hour. Letter thanking me for my automatic renewal get you on their list hound... Certain services needed not need the service company wanted payment, and we pleased.
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