Follow the prompts on the screen to Select a Payment Amount, Choose a Payment Method, Agree to the Terms and Conditions, and then click "Make Payment", 4. If you do not see this area of the app, this means your property management company has disabled the maintenance request function. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. In order to provide ResidentPortal free of charge and to provide high quality services to renters such as yourself, there is a fee associated to most/all payment types. Some options are cheaper than others. : Download the ResidentPortal App today and have the office at your fingertips, 24/7. When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. Some properties may also allow partial payments before the first day late, after which time they may require payments to be made in full. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. You can select "Forgot Password" on the login screen, which will immediately send you a password reset email. Contact your Property for more information. If shown, the credit balance will be displayed as a negative number, and can be found by selecting "Payments" from the home screen or main menu. To delete, add, or edit Recurring Payment information, go to main menu and select Payments > Auto Payments. 5. ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. However, it is possible that your balance can take longer to update if there is an issue with the network. Resident Portal. You can do this through the ResidentPortal App by going to the main menu and selecting Contact > Email Us or Call Us. How do I follow-up on a maintenance request? Why can't I see my balance due before the 1st of the month? Referrals: Love where you live? You will also be sent an automated Payment Receipt email from your property, once the payment is received. Keep residents around longer by sending out personalized renewal offers directly to their ResidentPortal. Follow the prompts on the screen to complete details of the maintenance issue. To update your address or other contact information, go to the main menu of the ResidentPortal App and select My Account > Edit Info or Contacts. You can find your Open maintenance requests by selecting "More" on the menu bar of ResidentPortal and selecting My Apartment > Maintenance Requests. You can also reach us via video, email, phone, and chat. ©2019 Entrata, Inc. All rights reserved. 3. Why can't I use my preferred method of payment? To submit a maintenance request through the ResidentPortal App, select "Maintenance" from the home screen or main menu. We are continually applying relevant accessibility standards to improve user … If you suspect this is the case, you can either pay by money order, MoneyGram, or contact your property for more details about your account. Copyright © 2020 Entrata, Inc. All rights reserved. Login. If you have chosen options 1 or 2, you may have specified an amount or limit that doesn't equal the full balance due. Why doesn't my Auto Payment pay the full balance due? We are continually applying relevant accessibility standards to improve user … Likewise, if you have made a late payment or a payment that was returned due to an invalid account number or insufficient funds, your account may have been placed on Certified Funds Only. Please try again. Terms and Conditions Privacy Policy. Use our online resident portal to pay your rent online and submit maintenance requests. Enter your information as you entered it on your application & click "Create Account", 1. You can now RSVP to community events and we'll keep track of the events you’ve responded to. Messages are displayed upon log-in. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Likewise, if you have made a late payment or a payment that was returned due to an invalid account number or insufficient funds, your account may have been placed on Certified Funds Only. My Home. The app uses mobile friendly technology to reduce the amount of effort required for your residents to pay rent, submit maintenance orders and communicate with your on-site staff. Enroll Now! With ResidentPortal, companies can accept rent payments online, saving both time and money for on-site management teams by eliminating manual check processing. Your bank account should reflect the debited amount (or a Pending amount to be debited) by the next business day. How do I confirm my payment was processed correctly? Did you forget to add your renter's insurance information? Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal skill. If you have any issues, please follow our troubleshooting guide below. Step 1 – Go to the Galloway Ridge Resident Portal official login page via our official link below. If it still hasn't changed by that time, please contact your property from the "Contact" button on the main menu. Work Orders, Residents, Non-Compliances Submit and track maintenance requests anytime, anywhere. The app automatically routes your call to the appropriate after-hours number when the office closes. When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. Or call Us through ResidentPortal, companies can accept rent Payments online, saving time. 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